Frequently asked questions

Browse through these FAQs to find answers to commonly asked questions.

Getting Started

How do I reset my password?

To reset your password, go to Settings > Account > Reset Password and follow the instructions.

How quickly does RepriceMax start updating my listings?
Once connected, pricing rules apply instantly. Repricing events flow in minutes, and you can monitor activity from the dashboard in real-time. Most sellers see their first price adjustments within 5-10 minutes of completing setup.
How do I connect my Amazon or Walmart account?
After signing up, navigate to Settings ? Marketplaces. Click "Connect Amazon" or "Connect Walmart" and follow the OAuth authorization flow. We use secure API connections and never store your marketplace credentials.
How do I connect my Amazon or Walmart account?
After signing up, navigate to Settings ? Marketplaces. Click "Connect Amazon" or "Connect Walmart" and follow the OAuth authorization flow. We use secure API connections and never store your marketplace credentials.
Can I import my existing listings and pricing rules?
Yes! RepriceMax automatically syncs all your active listings when you connect your marketplace. You can bulk import rules via CSV or use our API for automated migration.
Can I import my existing listings and pricing rules?
Yes! RepriceMax automatically syncs all your active listings when you connect your marketplace. You can bulk import rules via CSV or use our API for automated migration.

Pricing & Billing

How does the free trial work?
Start with a 14-day free trial with full access to all features. No credit card required. At the end of your trial, choose a plan that fits your catalog size.
How does the free trial work?
Start with a 14-day free trial with full access to all features. No credit card required. At the end of your trial, choose a plan that fits your catalog size.
What is included in each pricing plan?
All plans include unlimited repricing events, AI-powered strategies, real-time Buy Box tracking, and priority support. Plans differ by the number of active SKUs and advanced features.
What is included in each pricing plan?
All plans include unlimited repricing events, AI-powered strategies, real-time Buy Box tracking, and priority support. Plans differ by the number of active SKUs and advanced features.
Can I cancel anytime?
Absolutely. There are no long-term contracts or cancellation fees. You can downgrade, upgrade, or cancel your subscription at any time from your account settings.
Can I cancel anytime?
Absolutely. There are no long-term contracts or cancellation fees. You can downgrade, upgrade, or cancel your subscription at any time from your account settings.

Features & AI

How does AI repricing work?
Our AI analyzes competitor behavior, demand patterns, inventory levels, and historical sales data to optimize your prices automatically. It learns from your catalog's performance continuously.
How does AI repricing work?
Our AI analyzes competitor behavior, demand patterns, inventory levels, and historical sales data to optimize your prices automatically. It learns from your catalog's performance continuously.
How do safeguards prevent pricing errors?
Guardrails like minimums, maximums, and pause controls ship by default. You can set floor and ceiling prices per SKU, category, or globally.
How do safeguards prevent pricing errors?
Guardrails like minimums, maximums, and pause controls ship by default. You can set floor and ceiling prices per SKU, category, or globally.

Support

How can I contact customer support?
You can reach us via email at support@repricemax.com, through the in-app chat widget, or by visiting our contact page. Our team typically responds within 2 hours.
How can I contact customer support?
You can reach us via email at support@repricemax.com, through the in-app chat widget, or by visiting our contact page. Our team typically responds within 2 hours.

Still have questions?

Our support team is here to help you with any questions or concerns.

Ready to start repricing smarter?

Join thousands of Amazon sellers using RepriceMax to win the Buy Box and grow their business.